Shipping policy

1. Order Processing

• Orders are typically processed within 2–4 business days after payment is confirmed.

• During drops, sales, or high-demand periods, processing times may take a little longer.

• You’ll receive a confirmation email once your order has been placed and another when it ships.

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2. Shipping Times

Shipping times vary depending on your location and the shipping option selected at checkout.

Note: delivery times may be affected by holidays, customs delays, or carrier issues.

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3. Shipping Rates

Shipping costs are calculated at checkout based on weight, destination, and carrier rates.
Occasionally, we may offer free shipping promotions — these will be clearly stated on our site or social media.

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4. Tracking Your Order

Once your order ships, you’ll get an email with your tracking number.
Tracking updates may take up to 48 hours to appear after your order leaves our warehouse.

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5. Lost, Delayed, or Damaged Packages

• The Void is not responsible for packages lost or delayed due to incorrect addresses or carrier issues.

• If your package arrives damaged, contact us within 7 days of delivery with photos and your order number.

• We’ll review the issue and work with you to find a solution.

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6. Wrong Address Disclaimer

Please double-check your address before completing checkout.
If you entered the wrong address, contact us immediately at [support@thevoidclo.com] — once your order ships, we can’t change the address or refund shipping costs.

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7. International Orders

• Customers outside the U.S. are responsible for any customs fees, import taxes, or duties charged by their country.

• These charges are not included in our shipping fees and must be paid upon delivery.

• Customs processing times vary by region.